artificial intelligence

 

KPMG Reinforces the Importance of Customer Experience and Artificial Intelligence at the KPMG Digital Summit 2019

KPMG Professional Services, one of the big four professional services firms, recently held its annual series of Digital Summits themed ‘Leveraging Insights and Experience to Scale’ and launched a publication titled ‘AI-Powered Transformation’ at the Eko Hotels and Suites Convention Centre, Victoria Island, Lagos, where the event occurred.

The event kicked-off with a welcome address from the Senior Partner and Chairman, KPMG Africa, Kunle Elebute, who stated that “This is the third in the series of events by KPMG to provide insights to organisations on how to leverage digital to create transformational value. This summit attracts a variety of business leaders from various sectors of the economy.” He continued, “This summit provides insights and perspectives on digital capabilities required to solve business, economic and social challenges spanning growth, financial inclusion, supply chain management, sales, route-to-market or operational efficiency, amongst others.”

Boye Ademola, Partner & Lead, Digital Transformation, KPMG in Africa, delivered a keynote speech on the theme of the event stating that “Being able to drive transformational customer experiences and leveraging insights from available data is critical to business growth and scale.” He further mentioned that “Underpinning successful business strategy is innovation; for us, winning comes through experience, insights and design thinking.”

The summit also featured speakers like Meaghan Johnson, Fintech Researcher and Thought Leader on User Experience Transformation; Ekechi Nwokah (Ph. D), CEO of Mines.io; David Brown, Founder, dbrownconsulting; Iniabasi Akpan, Country Manager, Opay; Rolan Kab, Head of AI and Robotics, KPMG Center of Excellence, KPMG Israel; and Meital Raviv, Managing Director and Head of FinTech & Innovation, KPMG Center of Excellence, KPMG Israel.

The Summit also featured panel sessions and masterclasses on AI and Robotics, Customer Experience Transformation and Design Thinking.

 

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Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329

 

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

 

Website - https://home.kpmg/ng/en/home.html

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Digital Strategy

 

Boye Ademola, Partner & Lead, Digital Transformation, KPMG Africa, in his overview of the event, said “At KPMG, we believe one of the enduring responses to the pandemic now and post-COVID19 is Digital. In simple terms, banks need to urgently scale up on capabilities to deliver products and services via digital channels. It is in this light that we have performed a series of user journey-centered assessments culminating in the Digital Channels Scorecard for retail banks in Nigeria. The Scorecard provides an industry perspective of how effective banks are in delivering products and services to customers via digital channels by measuring user experiences across a range of journeys for each bank. This webinar will attract a variety of business leaders from financial services, telecoms and other sectors that have a keen focus on retail growth via digital capabilities.”

Ngozi Chidozie, Strategy and Digital, Management Consulting, KPMG in Nigeria, commented as follows, “The webinar will highlight our observations on leading practices, emerging trends and perspectives on opportunities for improvement of the overall digital channels experience across the Nigerian retail banking sector. That is why this upcoming event is themed: “Leveraging Superior UX on Digital Channels to drive Retail Banking Growth.”

Ladi Asuni, Partner, Digital Transformation opined that, “The release of the Digital Channels Scorecard publication is the first in a series to come, designed by KPMG for retail banks in Nigeria to have an objective understanding of their competitive positioning with respect to leveraging digital capabilities to deliver products and services. The upcoming webinar will also feature industry experts such as Akeem Lawal (Divisional Chief Executive Officer, Payment Processing, Interswitch), Bode Abifarin (Chief Operating Officer, Flutterwave) and Meaghan Johnson (Internationally renowned Fintech Researcher and UX Expert).

Tunji Odumuboni, Associate Director & Lead, Digital Platforms, KPMG Africa, stated that " The Digital Channels Scorecard measures the quality of customer experience as they utilize products and services on 4 distinct channels – Mobile, Internet, USSD and Chatbot. The Scorecard covers 13 anchor journeys grouped into 5 thematic areas, viz: Digital Onboarding, Payments & Transfers, Self-Service, Lending and Customer Care. Our analysis of digital channels at retail banks in Nigeria resulted in 4 distinct categories. We have categorised banks in Digital Tier 1 as Leaders, Digital Tier 2 as Challengers, Digital Tier 3 as Followers and Digital Tier 4 as Late Starters.”

Boye Ademola also added ”The KPMG Digital Channels Scorecard unveils in-depth sector and domain insights from our user journey-centered assessments. It includes a benchmark of Digital Channels for retail banks in Nigeria using the proprietary KPMG Digital Channels UX Assessment Framework which employs the “mystery shopper” review approach. This edition of the publication covers the 17 commercial banks that have a strong focus on retail banking. These banks have international or national banking licenses and retail banking operations across the country.”

Egheosa Onaiwu, Associate Director, Clients & Markets, KPMG in Nigeria, in his statement encouraged “industry stakeholders to register for the event on the KPMG website using the web address: https://bit.ly/KPMGDigitalChannelsScorecard2020, while the main hashtag for the webinar, #KPMGDigitalChannelsScorecard can be used to engage content across the KPMG social media channels, which include LinkedIn, Twitter, Facebook and Instagram.”

 

Contact Us

Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329

 

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

 

Website - https://home.kpmg/ng/en/home.html

Visit Link - https://kpmg.com/ng/en/home/media/press-releases/2020/08/kpmg-releases-the-digital-channel-scorecard-for-banks-in-nigeria.html

management consulting

 

KPMG Nigeria professionals are working with organizations that are already considering how to have the upper hand when recovery comes.

Are you putting in place the building blocks that will make your organization perform more effectively when the economy recovers? Successful organizations are using this time to transform their business, balancing the critical levers of cash flow — cost, investments and revenue to achieve sustainable business performance.

There are three key aspects to consider.

1. Obtain accurate information to drive business insight:

Any business today needs to have confidence in the data that's used to report financial results, set future performance expectations, evaluate risk and understand customer interests. By creating standards, disciplines and governance around data that goes all the way down to the item level, and by using technology effectively to access it in real time, business leaders and managers can trust that the information they use to make decisions is as accurate and insightful as possible.

2. Navigate the complexity of business enterprise and make the needed structural changes:

Leaders so often turn to quick wins — swapping tap water for bottled water; eliminating non-essential travel and the like — with little regard for their efficacy, lasting impact or unintended consequences. Instead, go below the tip of the iceberg, navigating the complexity inherent in the business, to make needed changes to the business model that can have a lasting impact. Take advantage of technology that can enable the business to run more efficiently. Review the overall people strategy in order to meet future talent and skills requirements. Ensure your procurement process is actually adding value by saving time and costs, rather than creating fragmented purchasing and black holes of spend.

3. Focus on sustainable performance:

Find and retain the skills you need. Build disciplines and processes that allow you to be in control of the business. And understand how to harness risk to your advantage. Be bold. If not now, when will you make major changes that could transform the way that you operate? In the past there was perhaps too much focus on refinancing rather than re-engineering, now is the time to make considered and sustainable change.

Consider the organization as a single unit. It’s not about how to make HR or IT run more efficiently but how to make the business, as a whole, more efficient over the longer term. Stay the course, embed the right behaviors in your business and look to a more sustainable and profitable future.

 

Contact Us

Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329

 

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

 

Website - https://home.kpmg/ng/en/home.html

Visit Link - https://kpmg.com/ng/en/home/services/advisory/management-consulting.html

audit firms, audit and assurance, Audit, audit services, audit firms in Nigeria

 audit firms, audit and assurance, Audit, audit services, audit firms in Nigeria

Financial statement audits give assurance over information used by investors and the capital markets.

 

Independent, quality financial statement audits

 

Financial statement audits give assurance over information used by investors and the capital markets – a responsibility to the public interest KPMG Audit professionals take very seriously, applying powerful D&A routines to create better audit evidence and gain deeper insights, and exploring the role auditors can and should play by engaging stakeholders to better understand their views through KPMG’s ‘Value of Audit’ forum. KPMG professionals – innovating to better serve the capital markets and society as a whole.

 

Contact Us

Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 1 271 8955 (or 8599)

 

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

Website - https://home.kpmg/ng/en/home.html

Visit Link -  https://home.kpmg/ng/en/home/services/audit.html

tax, Tax firms in Nigeria, tax consulting Services

 tax, Tax firms in Nigeria, tax consulting Services

KPMG is at the forefront of an evolving tax landscape

 

As a leading tax network, we believe that we – as individual tax professionals have a duty to engage in the discussion and debate surrounding Tax Transparency and Responsibility. As the tax strategies of multinationals and domestic companies continue to be examined by both tax authorities and the public alike, we work with our clients to develop tax strategies that are fit for purpose in the tax system of tomorrow. 

 

Working with clients to define the tax department of tomorrow. To keep pace with the reporting changes, multinational corporations will need to evaluate their in-house resources to determine if they will be able to manage additional requirements and responsibilities. They will also need to assess their systems to ensure that they can meet new requirements for multijurisdictional reporting.

 

Our tax professionals are also bound by our Principles for a Responsible Tax Practice, which set out additional fundamental ethical principles and behaviours.

 

Contact Us

Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 1 271 8955 (or 8599)

 

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

Website - https://home.kpmg/ng/en/home.html

Visit Link -  https://home.kpmg/ng/en/home/services/tax.html

Audit Services

Financial statement audits give assurance over information used by investors and the capital markets.

Independent, quality financial statement audits

Financial statement audits give assurance over information used by investors and the capital markets – a responsibility to the public interest KPMG Audit professionals take very seriously, applying powerful D&A routines to create better audit evidence and gain deeper insights, and exploring the role auditors can and should play by engaging stakeholders to better understand their views through KPMG’s ‘Value of Audit’ forum. KPMG professionals – innovating to better serve the capital markets and society as a whole.

Contact Us

Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island

Tel: +234 1 271 8955 (or 8599)

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.

Tel: +2349062278732

Website - https://home.kpmg/ng/en/home.html

Visit Link -  https://home.kpmg/ng/en/home/services/audit.html

Artificial Intelligence

We are witnessing a new genre of companies shaping the business landscape by leveraging emerging technologies and applying them with such potency to create competitive advantage.

These organisations have a quest to scale; they are big on customer experience; they are open to partnerships and are able to deploy their products and services at scale through APIs; they are big adopters of the cloud and quite often are born in the cloud; they embrace design thinking and are happy to return to first principles to find innovative solutions to business problems; and they are relentless at leveraging the power of artificial intelligence (AI) for insights and decision making.

Our focus in this publication is on the power of AI and its inherent potential to transform businesses if harnessed properly. As we study the Tech giants, we see a relentless focus on AI and its application at scale. Google’s search engine and its widely adopted google maps are powered by AI while Apple & Tencent have strong customer analytics engines with the capability to study customers and prescribe products and offerings that are personalized. Amazon and Alibaba have extended the power of AI into their supply chain and are able to reduce cost to serve while delivering packages at significantly reduced times compared to incumbents.

We offer our perspective on the starting point for harnessing the power of AI – the journey should be Use-case led and not data-led. We note that many incumbents are stuck with data quality issues, have started some data cleansing projects, are usually frustrated by the unending nature of data cleansing and rarely derive any value from this tedious initiative. There is motion but no movement. The Use-case led approach is driven by the business problem that requires a solution and defining the business problem should be technology and data agnostic.

Click to download and read more on this article.

Tel: +234 1 271 8955 (or 8599)

Fax: P.M.B. 40014, Falomo

Website - https://home.kpmg/ng/en/home.html

Visit link - https://home.kpmg/ng/en/home/insights/2019/11/leading-through-digital--ai-powered-transformation.html