kpmgng: June 2023

Monday, June 5, 2023

Digital Strategy

Boye Ademola, Partner & Lead, Digital Transformation, KPMG Africa, in his overview of the event, said “At KPMG, we believe one of the enduring responses to the pandemic now and post-COVID19 is Digital. In simple terms, banks need to urgently scale up on capabilities to deliver products and services via digital channels. It is in this light that we have performed a series of user journey-centered assessments culminating in the Digital Channels Scorecard for retail banks in Nigeria. The Scorecard provides an industry perspective of how effective banks are in delivering products and services to customers via digital channels by measuring user experiences across a range of journeys for each bank. This webinar will attract a variety of business leaders from financial services, telecoms and other sectors that have a keen focus on retail growth via digital capabilities.”

Ngozi Chidozie, Strategy and Digital, Management Consulting, KPMG in Nigeria, commented as follows, “The webinar will highlight our observations on leading practices, emerging trends and perspectives on opportunities for improvement of the overall digital channels experience across the Nigerian retail banking sector. That is why this upcoming event is themed: “Leveraging Superior UX on Digital Channels to drive Retail Banking Growth.”
Ladi Asuni, Partner, Digital Transformation opined that, “The release of the Digital Channels Scorecard publication is the first in a series to come, designed by KPMG for retail banks in Nigeria to have an objective understanding of their competitive positioning with respect to leveraging digital capabilities to deliver products and services. The upcoming webinar will also feature industry experts such as Akeem Lawal (Divisional Chief Executive Officer, Payment Processing, Interswitch), Bode Abifarin (Chief Operating Officer, Flutterwave) and Meaghan Johnson (Internationally renowned Fintech Researcher and UX Expert).

Tunji Odumuboni, Associate Director & Lead, Digital Platforms, KPMG Africa, stated that " The Digital Channels Scorecard measures the quality of customer experience as they utilize products and services on 4 distinct channels – Mobile, Internet, USSD and Chatbot. The Scorecard covers 13 anchor journeys grouped into 5 thematic areas, viz: Digital Onboarding, Payments & Transfers, Self-Service, Lending and Customer Care. Our analysis of digital channels at retail banks in Nigeria resulted in 4 distinct categories. We have categorised banks in Digital Tier 1 as Leaders, Digital Tier 2 as Challengers, Digital Tier 3 as Followers and Digital Tier 4 as Late Starters.”

Boye Ademola also added ”The KPMG Digital Channels Scorecard unveils in-depth sector and domain insights from our user journey-centered assessments. It includes a benchmark of Digital Channels for retail banks in Nigeria using the proprietary KPMG Digital Channels UX Assessment Framework which employs the “mystery shopper” review approach. This edition of the publication covers the 17 commercial banks that have a strong focus on retail banking. These banks have international or national banking licenses and retail banking operations across the country.”

Egheosa Onaiwu, Associate Director, Clients & Markets, KPMG in Nigeria, in his statement encouraged “industry stakeholders to register for the event on the KPMG website using the web address, while the main hashtag for the webinar, #KPMGDigitalChannelsScorecard can be used to engage content across the KPMG social media channels, which include LinkedIn, Twitter, Facebook and Instagram.”

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.
Tel: +2349062278732

Telecommunication in Nigeria

In a world driven by fast-growth, the emergence of non-traditional competitors and markets challenges established technology.

Technology, Media, Telecommunication
Technology
From startups to Fortune 500 companies, Technology companies worldwide aim to secure their market position through disruptive innovation. As new technologies are adopted around the world, it has become increasingly important for the leaders in this sector to understand the complexity and business transformation impact of rolling out these new products and services
How can we help?

KPMG’s technology professionals understand this changing and challenging environment. We combine industry knowledge with technical experience to provide insights that help technology leaders deal with their complex business models. Our professionals go beyond today's challenges to anticipate the potential long and short-term consequences of shifting business, financial and technology strategies. We also help clients explore potential obstacles to change and collaborate on critical decisions that can deliver real value to their businesses.

Media
The move to digital has had a dramatic impact on the media sector. The explosion of smartphones and tablets means that consumers have never had so many opportunities to access content. Media companies worldwide need to find new ways to adapt and change their business models to attract and engage the next generation of digital consumers in order to survive.
How can we help?
KPMG helps traditional and digital media organizations find ways to deliver media content in efficient and profitable ways. Our media professionals work with most of the world’s leading media and entertainment companies, providing extensive professional advice on a whole range of operational, financial, regulatory and strategic issues.

Telecommunication
The telecom sector is undergoing a huge transformation. Driven by changing consumer behavior and new mobile technology, innovative and sustainable revenue opportunities need to be found – and quickly. Increasing competition from non-telecoms providers, reduced network investments and the rise of digital media and mobile technology mean that telecoms operators need to radically change their business models and service offerings to survive.
How can we help?
KPMG's team of telecom experts work with some largest fixed, mobile and satellite companies all over the world to address their current challenges and better align their capabilities with today’s consumer. Whether this means acting as a central ecosystems manager, or providing network, software and device capabilities, our global team can help define strategies to adjust to today’s rapidly changing market.

Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.
Tel: +2349062278732