Wednesday, May 24, 2023

Customer Journey - Koshambh

 The COVID-19 pandemic has necessitated a change in the way people live, work and engage with service providers. As we shift from short-term responses to the COVID-19 challenge to a new way of life, it is imperative for banks to be able to deliver their products and services digitally.

It is against this background that KPMG has completed a Digital Channels Scorecard for retail banks in Nigeria which provides insights on user experience and capability of digital channels to deliver products and services end-to-end without the need to visit the bank’s branch.

The webinar, themed Leveraging Superior UX on Digital Channels to drive Retail Banking Growth in Nigeria, will focus on insights garnered from retail banks leading the digital charge and the launch of the inaugural Scorecard publication. It will also highlight our observations on leading practices, emerging trends and perspectives on opportunities for improvement of the overall digital channels experience across the Nigerian retail banking sector.

Date: 1 September 2020

Time: 9:00am - 11:00am

Thematic areas to be covered via insight demos, panel discussion and presentation sessions, include:

Why Digital Channels Matter 

Leaders versus Challengers – The Differentiating Factors

The Next Frontiers for Digital Channels

What “Good” Looks Like across 5 anchor Customer Journeys:

Digital Onboarding

Lending

Self Service

Payment & Transfers

Customer Care

Connected Enterprise (Customer Centricity and the Enterprise) – how organisations can better orchestrate required backend capabilities (People, Process, Analytics, Technology) to effectively support delivery of superior customer experiences at the front-end digital channels.


Contact Us

Lagos

KPMG Tower,

Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329


Abuja

84, Kwame Nkrumah Crescent, 

Asokoro Abuja. FCT.

Tel: +2349062278732

Tuesday, May 23, 2023

audit firms - KPMG


Discover the top audit firms in Nigeria with our comprehensive guide. Financial statement audits give assurance over information used by investors and the capital markets.

Independent, quality financial statement audits

Financial statement audits give assurance over information used by investors and the capital markets – a responsibility to the public interest KPMG Audit professionals take very seriously, applying powerful D&A routines to create better audit evidence and gain deeper insights, and exploring the role auditors can and should play by engaging stakeholders to better understand their views through KPMG’s ‘Value of Audit’ forum. KPMG professionals – innovating to better serve the capital markets and society as a whole


Contact Us

Lagos

KPMG Tower,

Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329


Abuja

84, Kwame Nkrumah Crescent, 

Asokoro Abuja. FCT.

Tel: +2349062278732


Saturday, May 13, 2023

ESG - KPMG

 KPMG Regional ESG Hubs to be established in Europe, Asia Pacific and the Americas to support clients on their ESG journey

KPMG Emerging Markets Accelerators to deliver region-specific support and financing expertise to help developing nations 

Collaborations with University of Cambridge Judge Business School and New York University (NYU) Stern School of Business Executive Education to provide comprehensive ESG training for all colleagues

KPMG firms will co-create and deliver ESG services with an ecosystem of world-leading alliances 

LONDON, October 2021 – As part of its ongoing multi-billion-dollar investment program, KPMG plans to spend more than US$1.5 billion over the next three years specifically to focus on the Environmental, Social and Governance (ESG) change agenda. The ESG strategy is designed to support KPMG firms’ clients in making a positive difference. Importantly, this strategy is underpinned by KPMG’s recognition of its responsibility to improve its impact on the world and the ESG commitments outlined in KPMG: Our Impact Plan.

The collective investment will focus on training and expanding KPMG’s global workforce, harnessing data, accelerating the development of new technologies, and driving action through partnerships, alliances and advocacy. The key to the transformation will be embedding ESG in the organization and client solutions to drive measurable change. 

The new global ESG strategy focuses on five priority areas:

1. Solutions

Five newly dedicated Hubs are to be established to provide world-class expertise and solutions on key ESG issues, these will focus on:

Global Decarbonization, helping large multinational businesses meet their net-zero commitments and plan their decarbonization journey, and 

Global ESG Advisory, backed by Advisory teams from KPMG firms, offering market-leading ESG expertise including leadership on societal issues and solutions. 

Three KPMG Regional ESG Hubs will also be established in Europe, Asia Pacific and the Americas to allow clients easy access to world-class insights and expertise across the ESG agenda. 

KPMG will invest in its leading climate and ESG solutions and technologies, including Climate IQ, a digital tool that helps clients identify opportunities and risks arising from climate change. To complement the technological investments, the global organization will also expand its workforce, both for ESG advisory work and to provide assurance on ESG disclosures. Additionally, KPMG will develop its proprietary audit workflow technology to enable delivery of ESG assurance with the same quality and rigor that KPMG firms apply to financial audit work.

2. Talent

ESG training will be provided to all of the KPMG organization’s 227,000 people to ensure that everyone is empowered to be an agent of positive change. As part of this training, KPMG is working with two leading global academic institutions, University of Cambridge Judge Business School and NYU Stern Executive Education:

The University of Cambridge Judge Business School partnership will build ESG skills including the development of a learning framework and solutions to be applied across the KPMG global organization, led by the business school faculty and other experts associated with the school, beginning with hundreds of business leaders and with the ambition to reach all KPMG people around the globe.

The NYU Stern Executive Education collaboration will see the co-creation of a sustainability program for KPMG in the form of executive education.

3. Supporting developing nations

KPMG will launch KPMG Emerging Markets Accelerators for developing nations in the Eastern Mediterranean, Africa, Asia Pacific and Latin America. The goal of these Emerging Markets Accelerators is to ensure areas of the world lacking expertise and resources will have a trusted advisor to support their economic and social development in line with the UN Sustainable Development Goals.

4. Collaborations and Alliances

KPMG recognizes that the world’s issues will not be solved by any one organization alone, which is why the global organization is building on its collaboration with external organizations including UNESCO, Enactus and the Global Reporting Initiative.

Through alliances with Google Cloud, Microsoft Salesforce and ServiceNow, KPMG is co-creating new tools and solutions that will provide critical insights based on data that clients can use to map their ESG journeys and implement vital changes to meet their commitments.

5. Listening and taking action

To help support the engagement pillar of its global ESG strategy, KPMG is also launching a new campaign called ‘Voices for a Sustainable Future’, offering a platform to amplify the views of established and new thinkers, giving voice to critical issues — from climate change to gender and race equality. The program will generate actionable insights to help accelerate the journey towards a more sustainable future.


KPMG: Our Impact Plan is the organization’s first-ever global environmental, social and governance (ESG) plan, bringing together new and

existing ESG commitments under one umbrella, focusing on four important categories: Planet, People, Prosperity and Governance.

The plan also catalogues current data across the global organization and reports against metrics outlined in a report created by the World Economic Forum (WEF) and drafted in consultation with its International Business Council (IBC), titled Measuring Stakeholder Capitalism (PDF 1.92 MB), which KPMG had a key role in shaping.

KPMG will continue to strengthen its commitments outlined in the plan and improve reporting on our progress in the months and years to come.

Click here to read KPMG: Our Impact Plan in full.


Contact Us

Lagos

KPMG Tower,

Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329


Abuja

84, Kwame Nkrumah Crescent, 

Asokoro Abuja. FCT.

Tel: +2349062278732


Economic research

Economic research - The rapid outbreak of the COVID-19 presents an alarming health crisis that the world is grappling with. In addition to the human impact, there is also significant economic, business and commercial impact being felt globally.

As viruses know no borders, the impacts will continue to spread. In fact, 94 percent of the Fortune 1000 across the globe, and businesses in Nigeria have been impacted and are already seeing COVID-19 disruptions. We expect that the COVID-19 threat will eventually fade, as the Ebola, Zika, and Severe Acute Respiratory Syndrome (SARS) viruses have in recent years. However, social-economic impact will still be felt long after virus fades.

Impact of Covid-19 on Nigeria

Nigeria, like all the nations of the world, is navigating uncertain times. However, for Nigeria, as an oil-dependent economy, this is a Twin Shock: COVID-19 Pandemic Global & Domestic Shock, and Oil Price Shock.

Nigeria’s vulnerabilities to the impact of these external shocks can be adduced to increased dependencies on global economies for fiscal revenues, foreign exchange inflows, fiscal deficit funding and capital flows required to sustain the nation’s economic activities.

The Twin Shocks are expected to impact the economy through three channels: supply, demand and financial.

The Supply Channel

In 2019, Nigeria’s imports from China was N4.3trillion (25 percent of total imports), while imported manufactured goods took up about 70 percent of total imports. This is likely to be affected as China and the rest of the world have resorted to closing down factories, imposing travel bans and even total country lock-downs, as they struggle to contain the spread of the virus. This could put more pressure on inflation numbers (12.2 percent year on year as at February 2020) going forward as cost of local production goes up.


Contact Us

Lagos

KPMG Tower,

Bishop Aboyade Cole Street Victoria Island

Tel: +234 9068459329


Abuja

84, Kwame Nkrumah Crescent, 

Asokoro Abuja. FCT.

Tel: +2349062278732