KPMG Reinforces the Importance of Customer
Experience and Artificial Intelligence at the KPMG Digital Summit 2019
KPMG
Professional Services, one of the big four professional services firms,
recently held its annual series of Digital Summits themed ‘Leveraging Insights
and Experience to Scale’ and launched a publication titled ‘AI-Powered
Transformation’ at the Eko Hotels and Suites Convention Centre, Victoria
Island, Lagos, where the event occurred.
The event kicked-off with a welcome
address from the Senior Partner and Chairman, KPMG Africa, Kunle Elebute, who stated
that “This is the third in the series of events by KPMG to provide insights to
organisations on how to leverage digital to create transformational value. This
summit attracts a variety of business leaders from various sectors of the
economy.” He continued, “This summit provides insights and perspectives on
digital capabilities required to solve business, economic and social challenges
spanning growth, financial inclusion, supply chain management, sales,
route-to-market or operational efficiency, amongst others.”
Boye Ademola, Partner & Lead,
Digital Transformation, KPMG in Africa, delivered a keynote speech on the theme
of the event stating that “Being able to drive transformational customer
experiences and leveraging insights from available data is critical to business
growth and scale.” He further mentioned that “Underpinning successful business
strategy is innovation; for us, winning comes through experience, insights and
design thinking.”
The summit also featured speakers
like Meaghan Johnson, Fintech Researcher and Thought Leader on User Experience
Transformation; Ekechi Nwokah (Ph. D), CEO of Mines.io; David Brown, Founder,
dbrownconsulting; Iniabasi Akpan, Country Manager, Opay; Rolan Kab, Head of AI
and Robotics, KPMG Center of Excellence, KPMG Israel; and Meital Raviv,
Managing Director and Head of FinTech & Innovation, KPMG Center of
Excellence, KPMG Israel.
The Summit also featured panel
sessions and masterclasses on AI and Robotics, Customer Experience
Transformation and Design Thinking.
Contact
Us
Lagos
KPMG Tower,
Bishop Aboyade Cole Street Victoria Island
Tel: +234 9068459329
Abuja
84, Kwame Nkrumah Crescent,
Asokoro Abuja. FCT.
Tel: +2349062278732
Website - https://home.kpmg/ng/en/home.html
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